DeKinderkliniek

DeKinderkliniek provides outpatient care and day treatment for children and adolescents aged 0 to 18 years. In a friendly environment, DeKinderkliniek focuses not on the illness but on the whole child and adolescent. The ambition of DeKinderkliniek is to offer the best-organized comprehensive care in the Netherlands.

The challenge

To achieve this ambition, the healthcare staff wants to spend as much time as possible with clients. However, the staff is required to document the proceedings. With many meetings and consultations involving various departments, it is time-consuming and labor-intensive to ensure good and clear documentation. Additionally, there was no uniform format for all meetings and consultations within DeKinderkliniek.

The approach

To minimize the time spent on documenting meetings, DeKinderkliniek decided in 2019 to start with Topical. This has made the process much more efficient and organized. After preparing in Topical, participants receive one email per meeting with all documents. After the meeting, the tool automatically sends an email with the complete report, all documents, and everyone’s personal action list. If an action is not yet completed, the software sends automated reminders.

The result

The staff no longer has to worry about action lists and can focus on what really matters: providing the best care. When we ask Ursula and Karen from DeKinderkliniek about the biggest benefits of Topical, the answers are clear: “We want to focus on the client, so it’s very nice that Topical takes care of the documentation for us. Moreover, the templates have helped us bring more structure and make it much easier to retrieve information from previous meetings.”